Frequently asked questions
Got a question? Here you’ll find answers to some of the questions we get asked the most. If your question isn’t answered, please use the Contact Us page to send us a message.
To change the site language, click the English or Français link in the blue header.
No. There is no login required to place an order.
Click the magnifying glass icon to display the search box.
Click on the Catalogue menu to view the full list of products available.
Clicking on the name of the product will display its details page.
The version number is listed on the product details page, in the Additional Information section.
Yes, On the product details page you will find a Download PDF button.
Select English or French from the Product Language dropdown.
Click on the Cart/Shopping Bag icon in the top right of the screen.
Click the X beside the product you would like to remove from your cart. You can also change the quantity for products in the cart.
We do our best to ensure we have stock available for every product. If we don’t have enough stock to fill your order, we will ship your product to you when it has been restocked.
No. You must complete the checkout process before leaving the site. Products left in your cart will not be reserved for you.
Click on the Contact Us link at the top of the page. Use the Send us an email feature to send us your message by email. An ivari administrator will respond to your question.
Be sure to include your Order Number if your question relates to an order you have previously placed.
Processing times depend on if the products you have ordered are in stock and the time of day you place your order. We generally process orders within 2 business days. You will receive a tracking number from us when your order is shipped.
Depending on where you’re located, the time it will take to receive your order will vary. Orders are shipped from the Toronto area.